Run all the below steps to effectively troubleshoot MS365 issues for detecting outages and checking end-user experience with RUM. All you need to do is log in to your OneDrive account on the web browser, and drag the files you want to the documents folder. Synchronization Office 365 issues mostly happen to Office Mobile apps. When you want to continue the work you did on the desktop, and the file is available there. Yet if this didn’t work it means that the same file you worked on another device didn’t make it to OneDrive as it should. It is a sign that this other device isn’t connected to the OneDrive correctly, or a simpler problem, isn’t connected to the interne
If your country/region isn't listed, select a neighboring country/region or dial the United States support phone number. For a smoother support experience, we recommend that you open separate support requests for each issue. You must have at least one subscription bought through Microsoft to access Microsoft support.
To support increased security, as of August 30, 2024, Microsoft will remove the ability to send user account details and passwords in email from within the Microsoft 365 admin center. We recommend that you print the account information to a PDF file, then share it with your users Microsoft login help online in a secure manner. If you have hundreds or thousands of users, see the next section on resetting passwords in bulk (maximum 40 users at a time). The steps below describe how to change a known password for a Microsoft personal accoun
Assistance for billing and subscription management issues is available online Microsoft login help online or by telephone during China business hours (Beijing Time), Monday through Friday. Billing and subscription management support can be accessed using the same phone number and online service request process as with technical support. The support telephone number can be found on the Microsoft 365 operated by 21Vianet portal. 2 Severity A is only available to customers who signed an advanced online service agreement with 21Vianet through a sales account manager. For billing and subscription management support, the highest severity level is B. Presales support for Microsoft 365 operated by 21Vianet provides assistance on subscription features and benefits, plan comparisons, pricing and licensing, and helps to identify the right solution to meet your business needs.
If you couldn't change your password this way, see Reset your Microsoft account password. I'd love to contact support somehow but this seems impossible without logging into my account. I am logged in on my PC but it asks for my password to do anything useful which I don't recall. You must be a password administrator to perform these steps. Check out all of our small business content on Small business help & learning. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical suppor
If you can’t find the solution to your issue or need more help, please contact us so we can get you up and running. Use Microsoft login help online the Microsoft 365 network connectivity test to measure connectivity between your device and the internet, and from there to Microsoft’s network. You can correlate this info with our Office 365 usage and synthetics report
Use a Microsoft login help online password manager to generate and store strong, unique passwords for Microsoft login help online all your accounts. If the unwanted Microsoft login help online content resides on a site or page you don't control, you can follow our tips on removing personal information from Googl
To resolve this error, reach out to your CSAM and let them know you received the message. After your CSAM replies and confirms that the necessary changes have Microsoft login help online been made, navigate back to the enhanced support request creation process and verify that you have access to create support requests. If you encounter an error about entitlement when you try to open a support request in the enhanced experience, it's likely that the workspace you're using needs to be configured correctly. Depending on your company network configuration, you may need to add certain URLs to your allowlist to use the new platform. For more information about Support Contacts, see the Support Contact Overvie
Please see Known issues with Office and Windows 10, which covers issues specific to that operating system. Use the Microsoft 365 setup troubleshooter to install Microsoft 365, Office 2021, Office 2019, or Office 2016 on your Windows PC. Use the uninstall troubleshooter to uninstall Microsoft 365, Office 2021, Office 2019, or Office 2016 from your Windows P
For Microsoft login help online a list of the supported languages, see Services Hub Support self-help localization. Depending on your company network configuration, you might need to add certain URLs to your allowlist to use the new platform. A Microsoft account gives you access to all of your Microsoft products and services with just one logi
If an incorrect password is entered multiple times, after several unsuccessful login attempts, your Office 365 account will be locked. If your account is locked but you have not defined your recovery email address, try to fill out the Microsoft account recovery form. Use the Microsoft 365 activation troubleshooter to resolve Microsoft 365 subscription activation issue